We're Here for You American Electric Power is committed to the health and safety of our customers, communities and employees as we closely monitor the COVID-19 pandemic. Learn more×
March 18, 2020
AEP's Response to COVID-19
Updated: Thursday, March 26, 2020
American Electric Power is committed to the health and safety of our customers, communities and employees. We’re closely monitoring the COVID-19 pandemic. While the days ahead may look different than what we’re all used to, we don’t anticipate COVID-19 will cause any disruption in our ability to provide power to our customers.
Our existing emergency response plans ensure we can provide service to our customers and keep our employees healthy. We’re also collaborating with other utility companies and industry organizations on preparation efforts and coordinating with public health agencies throughout our service areas. We're following recommendations from the Centers for Disease Control and Prevention and continually reviewing our responses and the guidance we are providing to our employees. We’re also continually monitoring and working to heighten employee and customer awareness of scams as well as cyber security risks.
As state and local governments are moving swiftly to combat the spread of COVID-19, we are working with them to ensure that our essential employees are designated as critical responders and are able to travel as necessary to keep the lights on. We also are working to make sure that equipment suppliers and support industries essential to our business can continue operating.
Billing and Financial Hardship
AEP temporarily has suspended all service disconnections for non-payment. We know our customers are concerned about their families, and ensuring they have reliable electric service allows them to focus on staying healthy and well. We urge customers to make every effort to keep their accounts current during the period when disconnections are suspended. If customers anticipate problems paying their electric bill, they should contact us to discuss payment options. Consumers in AEP Texas' service area who have payment-related questions should contact their Retail Electric Provider to discuss billing or payment issues.
The American Electric Power Foundation also is donating $1.5 million in emergency funds to support basic human needs and help address the hardships faced by customers and communities.
Our team is monitoring guidance from the CDC and taking careful precautions to keep our workforce safe. Employees whose job functions allow them to work from home have been asked to do so. Our line workers and other employees critical to maintaining service are working in smaller teams, adjusting work schedules, practicing social distancing, monitoring themselves for any symptoms and taking other prevention measures recommended by the CDC. To help prevent transmission of the virus, we have restricted outside visitors to all of our facilities.
We continue to monitor the situation and will update customers accordingly. The safety and health of our customers, communities and employees is our highest priority.
Other Featured Stories
March 03, 2020
Transmission Employee’s Compelling Urge to ‘Turn Right’ Reunites Lost Toddler with Family
Quite often there’s nothing louder than the quiet inner voice that compels one to break routine. Rosie Palacios clearly heard it on an ordinary drive to the Lon Hill Service Center in Corpus Christi, and followed her instincts. And just the simple act of turning this way instead of that way, a zig instead of a zag, brought a cold, frightened little boy back to his family and gives us a great example of how American Electric Power employees weave Mutual Care into every aspect of their lives.